Director, Educational Technology Programs, Concordia University
Professor, Concordia University
Summer School Instructor (Corporate Communication), University of International Business and Economics
Interim Chair, Department of Education, Concordia University
Director, Education Doctoral Program, Concordia University
Provost Fellow for e‑Learning, Concordia University
Associate Professor, Concordia University
Assistant Professor, Concordia University
Visiting Assistant Professor, Department of English and Communication, City University of Hong Kong
Assistant Professor, Information Design and Corporate Communication, Bentley College
Assistant Professor, Department of Rhetoric, University of Minnesota
Assistant Professor of Technical Communication, Southern Polytechnic State University
Professor and Chair of the Department of Education at Concordia University (Montréal). His research and teaching focus on the design of instructional and informational materials for the workplace, management of groups that produce these materials, and related issues of professionalism; he also studies teaching and learning in higher education. An active consultant, he has authored books, journal articles, and chapters on instructional design, online learning, and technical communication, and regularly bridges research and practice in industry and academia.
Journal of Applied Instructional Design • Journal
Position paper examining whether the relationship between instructional designers and faculty in higher education is best characterized as collaboration, consultation, or contracting. The authors define collaboration for educational services, analyze common services provided by instructional designers, and argue that “consultative” more accurately captures many designer–instructor relationships. Evidence from an empirical study of three types of services is summarized, and implications for practice, teaching, and research are discussed.
New Horizons in Adult Education and Human Resource Development • Journal
Invited response highlighting gaps in the literature on relationships between faculty and instructional designers in asynchronous online course design. It points to missing faculty and administrator perspectives, lack of a formal definition of collaboration and recognition of other designer roles, status differences between faculty and designers, and copyright ownership issues that affect working relationships. The article argues that addressing these gaps is essential for advocating change in faculty–designer relations.
Performance Improvement Quarterly • Journal
Using focus groups with faculty from a university and a feeder college, this study investigated motivations for teaching, learner‑related challenges, preferred strategies, and barriers to professional development. Findings indicate faculty are motivated by validating interactions with learners, challenged by diverse incoming cohorts, and often prefer peer consultation and classroom experimentation. Institutional barriers (communication, bureaucracy, risk management, resources) undermine these efforts. A model is proposed to define faculty teaching needs in terms of validating interactions, cohort characteristics, strategies, and institutional constraints.
Performance Improvement Quarterly • Journal
Reviews how systems in graduate education—academic, institutional/departmental, lab or cohort, and socioeconomic—create structural conditions that negatively affect graduate student mental health and well‑being. The authors propose a model of systemic stress to guide process improvements that universities can implement to prevent mental health issues among graduate students.
Performance Improvement Quarterly • Journal
Integrative literature review of research on how instructional designers and faculty work together to design online courses in higher education. The literature typically characterizes the relationship as collaborative, but rarely defines collaboration or its features. The review summarizes factors affecting the relationship and calls for studies including faculty and administrator perspectives and for clearer characterization of collaboration.
IEEE Transactions on Professional Communication • Journal
Synthesizes research on internet‑mediated genres in professional and technical communication across diverse paradigms. Reviews how genres evolve online, identifies methodological trends, and outlines implications for theory and practice in technical/professional communication in digital contexts.
Canadian Journal of Learning and Technology • Journal
Surveyed 2,260 students and faculty at a Quebec CEGEP (N=266 responses) to examine general perceptions of e‑books and drivers of those perceptions. Results show broad awareness and some use; prior experience strongly shapes views; print is generally seen as more credible; many students read online without taking notes; e‑books are perceived as convenient; price sensitivity is high (e‑books become attractive at ~50% of print); and many users mistakenly believe they own e‑textbooks despite rental/licensing models. Implications for Z‑degree (Zed‑Cred) initiatives are discussed.
Technical Communication • Journal
Defines a broader conception of information design beyond traditional document design by articulating three interrelated design levels: physical (supporting users in finding information), cognitive (aligning with users’ performance goals through sound problem analysis and solution), and affective (optimizing emotional impact). Discusses implications for practice, teaching, and research in technical communication.