International Society for Performance Improvement (ISPI)
Training magazine
Naval Education and Training Learning Strategies Consortium
Arcadia University Alumni Association
The Learning Guild (formerly eLearning Guild)
International Society for Performance Improvement (ISPI)
Association for Talent Development (formerly ASTD)
Association for Talent Development (formerly ASTD)
Professor of Educational Technology, San Diego State University
Dr. Allison Rossett is a Professor Emerita of Educational Technology at San Diego State University (SDSU). A longtime scholar–consultant in learning, instructional design, performance analysis, and performance support, she authored or edited six influential books, including First Things Fast, Beyond the Podium, Job Aids and Performance Support, and The ASTD E‑Learning Handbook. In addition to her university work, she has advised corporations and government agencies on learning strategy and technology-enabled performance solutions, and has served on boards for The Learning Guild and Chief Learning Officer. Honors include ISPI’s Thomas F. Gilbert Distinguished Professional Achievement Award and Training magazine’s HRD Hall of Fame. She retired from SDSU in 2011 and continues to consult and write. citeturn22search1turn2search1turn24search0turn19search7
Rossett’s step‑by‑step approach to front‑end performance analysis that equips practitioners to rapidly diagnose needs, gather and interpret data, communicate findings, and link recommendations to evaluation and business outcomes. Delivered with templates and job aids, it emphasizes blends of learning and on‑the‑job support.
A structured approach to designing and implementing effective job aids and performance support, specifying seven core formats (e.g., checklists, decision tables, flowcharts) and a lifecycle from problem identification and media choice to piloting, revision, and governance.
International Journal of Learning Technology • Journal
Argues that performance support has become integral to how people work and learn, with help systems ranging from enterprise platforms to mobile reminders and simple paper notes. Drawing on industry trend data, the article frames a shift from classroom delivery to technology‑enabled, just‑in‑time support, and offers implications for design and evaluation of ‘knowledge everywhere’ solutions. citeturn12search3
Community College Review • Journal
Reports a study of community college faculty approaches to curriculum planning and the extent of course modification in response to societal change. Findings indicate vocational faculty were more outwardly directed than academic faculty, and that the amount and depth of course revision decline with increasing teaching experience. citeturn15search1
eLearn Magazine (ACM) • Journal
A practitioner essay examining why enterprise adoption of mobile learning and mobile performance support lags behind enthusiasm. Based on survey results and expert commentary, the piece highlights barriers—mindsets, tooling confusion, and equating ‘mobile’ with courses—while offering questions and a checklist for teams to move from talk to action. citeturn9search1
Pfeiffer/Wiley • Book
A substantially updated guide to front-end performance analysis that helps learning and performance professionals quickly diagnose needs and opportunities, plan interventions, and communicate findings. The book introduces practical job aids, templates, and examples for gathering data, linking analysis to evaluation, and leveraging social and web tools. It emphasizes shifting support closer to work, blending learning and performance support, and adding organizational value through focused, rapid analysis. citeturn11search0turn11search1
Pfeiffer (Wiley/Jossey‑Bass) • Book
Defines and advances performance support—tools and resources that help people perform at the moment of need. The book explains when and how to design effective job aids and other supports, detailing formats (e.g., checklists, decision tables, flowcharts), development steps from analysis to piloting, and strategies for implementation alongside training. It argues for ‘knowledge everywhere,’ bringing guidance into everyday work via digital and mobile means. citeturn23search4turn23search2
McGraw‑Hill/ASTD • Book
An edited compendium offering practical guidance on planning, designing, and managing e‑learning. Contributions from leading practitioners cover strategy, implementation, evaluation, and resources; the volume aims to improve results from investments in e‑learning and provides references to key organizations and events in the field. citeturn4search3
Wiley/Jossey‑Bass • Book
Explores how the digital age reshapes training and development, blending fundamentals with emergent directions such as e‑learning, informal learning, knowledge management, and globalization. Through examples, interviews, and practitioner resources, the book reframes the trainer’s role, emphasizing performance, analysis, evaluation, and technology options for organizational impact. citeturn12search0
Educational Technology Publications • Book
Classic practitioner’s guide to analyzing training needs. Introduces core concepts, diagnostic techniques (extant data review, subject‐matter analysis), and practical tools (interviews, observations, questionnaires) for planning and communicating results of training needs assessments aligned to organizational performance problems. citeturn23search1